Privacy Policy (For Tutors and Clients)
Catalyst Tutors respects both our tutor’s and client’s privacy and handles the personal information provided with utmost confidentiality and respect. The notice provided below illustrates our privacy policy. By visiting Catalyst Tutors, you are endorsing the practices described in this policy.
This Policy acts in supplement with any previous agreement or consent that you may have provided us with regards to your personal information. You are encouraged to periodically review this Policy to stay informed of updates. By agreeing to its terms you hereby acknowledge and agree that we, along with the associated agents and/or representatives have all necessary permissions to collect, use, disclose and share among ourselves your personal information as outlined in this Policy Statement.
Confidentiality
In case of any discrepancies between the different versions of this Policy, the latest updated version in English language will supersede the rest.
If you do not agree to the Terms and Conditions of the Privacy Policy, please do not use our website.
Catalyst Tutors will never rent, sell, or share personal information about you with anyone except to provide products or services that you have requested or provided consent for. Catalyst Tutors will never publicly reveal any private and sensitive information such as NRIC, handphone number, uploaded certificates or full addresses, to anyone except when necessary in providing the services to the persons described below:
Collection of Personal Data
In this Policy, “Personal Data” refers to any personal information held by us relating to an identified or identifiable natural person. By using this website, you allow us to collect personal information about you including the following –
1. Legal name
2. Email address
3. Mobile phone number
4. Home or working address
5. Date of Birth
6. Gender
7. Occupation
8. Educational qualification(s)
9. Subject(s) you are interested in teaching
10. Personal image (optional)
11. Softcopies of academic certificates and qualification (optional)
In addition, we auto-collect some system information including your IP address, web browser type and version, operating system type, browsing history etc. We may also collect additional payment information including the last 4 digits of your credit card, in case you perform any online transaction / booking / purchase in any of our websites.
Your Personal Data is collected by us when you –
1. Access or use any of our websites, open a user account with us, or our website services;
2. Execute an online transaction/ booking / purchase in any of our websites (directly or indirectly through our third party service providers)
3. Respond to any of our marketing promotions, initiatives or contests;
4. Subscribe and opt-in to receive our regular marketing mailing lists (via email subscription/ SMS/phone calls/ WhatsApp/Telegram);
5. Initiate contact with us by using a “Contact Us” or similar feature on our websites or by interacting with our customer service through email or telephone or in person;
6. Submit your Personal Data to us for any other reasons.
For us to provide the most sound advice or assistance, kindly ensure that all Personal Data submitted by you is complete, accurate and error-free. While providing information about anyone other than you (eg. your employee/spouse/children), you hereby represent and agree that you have an informed consent from such third party to disclose their personal information.
How We Use Your Personal Data
By providing the most accurate Personal Information, it allows us to provide you with a smooth, efficient, and customized experience. Your Personal Data may be used by us and our third party service providers in the following manner –
1. To assist you in creating, updating and maintaining your account with us and our associated websites;
2. To assess and personalize your user preferences;
3. To update, maintain and improve our websites;
4. To assist you with the registration of your membership of our programmes and online transactions related to such membership;
5. To encourage your participation in our events, promotions, contests and other marketing initiatives;
6. To provide you with promotional and advertisement material when opted-in with informed consent;
7. To notify you about changes to our service and answer your queries; and
8. To enforce this Data Protection and Privacy Policy and/or any other rules, laws, regulations or guidelines that is applicable to you.
Security
We hold all personal information securely in accordance with the appropriate data protection laws as and where applicable, and implement generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, or unauthorized alteration or destruction. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. We will notify you promptly in the event of any breach of your personal information which might expose you to serious risk. We will never collect sensitive information about you without your explicit and informed consent.
Client
A client is a person who makes a request for a tutor with Catalyst Tutors.
The information provided by the client with regards to the tuition information (location, subject, lesson frequency, other information excluding personal information) may be broadcasted to tutors to fulfill the search for a tutor.
Only after the lesson has been confirmed with a tutor who has accepted the job, will Catalyst Tutors reveal the full address and contact number of the client.
Tutor
A tutor is a person who registers with Catalyst Tutors for tuition assignments.
The general information relevant to tuition assignments such as your qualifications, gender, experience and other information may be revealed to clients to facilitate the selection process. Personal information such as your contact number, full name and NRIC will not be revealed to clients until the lesson has been confirmed.
Computer Information
Being a web-based platform, Catalyst Tutors will collect personal information when a client or tutor registers with us. Catalyst Tutors may receive and record information on our server logs from your browser, including but not limited to, your IP address, session ID, the pages you visited and the time these pages were visited. This information may be used for research or to improve the user’s experience.
Your Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Henceforth, Personal Data collected in relation to a contract between you and us will be retained until such contract has been fully performed, whereas Personal Data collected for the purposes of our legitimate business and legal interests shall be retained as long as needed to fulfill such purposes. All Personal Data shall be deleted upon the expiry of such applicable retention period. However, in the case you decide to unsubscribe from our mailing list or cancel your membership, please note that we may still retain some of your Personal Data in our internal database to the extent permitted by law.
Legal Disclaimer
Although best efforts are undertaken to protect the privacy of our clients and tutors, in the case whereby a legal authority requires Catalyst Tutors to disclose personal information, or any organisation requesting the disclosure of personal information on a legal basis, Catalyst Tutors will comply.
Changes To This Privacy Policy
This policy may be updated or changed without prior notice.
If you have any questions regarding our privacy policy, you may contact us via our e-mail address at info@catalysttutors.com.sg.