Terms and Conditions

Terms and Conditions for Clients

Consent on Collection, Usage & Disclosure of Personal Data

By submitting your contact details to Catalyst Tutors via our request form or any communication mode, you agree that Catalyst Tutors may collect, use and disclose your personal data obtained by our organisation for the following purposes in accordance with the Personal Data Protection Act 2012.

(a) to be contacted via any messaging platform or phone call regarding your tuition request
(b) to be utilised in the administrative process of a tutor search
(c) to be provided to the respective tutor upon confirmation of a tuition lesson
(d) to receive tuition-related marketing messages via e-mail or messaging platforms (not limited to SMS/WhatsApp/Telegram)

If you would like to withdraw your consent to the collection of this data at any given point of time, do drop us an email at info@catalysttutors.com.sg or WhatsApp at +65 8963 8281.

Acceptance of Terms and Conditions

By engaging a tutor from Catalyst Tutors, you accept the Terms and Conditions listed below with regards to the tuition service provided. The engagement is formalized when a Confirmation Note has been sent to you via WhatsApp/SMS/Email, or/and when the tutor has conducted the first tuition lesson as arranged in the respective correspondence with the client.

Payment And Commission

Catalyst Tutors’ matching services are free-of-charge for the client as commission fees are levied upon the tutor. Upon completion of 2 weeks of lessons (or otherwise stated in the Confirmation Note) with the tutor, the client is to make payment for 2 weeks of lesson fees (or otherwise advised amount) to Catalyst Tutors. The amount may be paid via Bank Transfer, PayNow, PayLah or Cheque to us. The payment made also represents the commission collected from Catalyst Tutors which is levied upon the tutor.

Subsequent payment may be made directly to the tutors in a payment method and frequency decided between the client and tutor. All payments made to tutors directly are Non-GST chargeable. Any additional tuition services such as an additional subject or teaching of the student’s siblings must be disclosed to Catalyst Tutors and will also be liable for commission. This commission will similarly be charged to the tutor.

In the case of an extreme short-term assignment (4 or less lessons), a client may agree to bear the commission on behalf the tutor to increase the chances of success for a suitable tutor. Do kindly note that this arrangement is non-exchangable with the usual case (whereby the tutor bears the commission). Even if the client decides to take more than the agreed number of lessons, the commission will not be transferred to the tutor.

Tutor Reassignment Or Cancellation

In the case whereby the client is unsatisfied or uncomfortable with the tutor arranged within the 1st 4 weeks, the client may request for a change in tutor at any time after the first conducted lesson. The client is only required to pay for all lesson conducted so far, and no further fees. The general guideline would be to have a commitment period of 1 month before deciding whether the tuition services are deemed suitable/unsuitable for the student.

For any cancellations by the client before 4 full weeks of lessons are completed, Catalyst Tutors will split 50% of the total lesson fees with the tutor. The client is required to pay Catalyst Tutors for the amount reflected in the invoice issued, which is amounted to 50% of the total lesson fees conducted. With regards to the tutor’s fees, we will offer clients the option of paying the tutor directly or requesting for us to transfer the fees on their behalf. Again, Catalyst Tutors understands that cancellations could occur due to last-minute emergencies, and these will be considered on a case-by-case basis.

In the extremely rare case of a cancellation of the tuition assignment by the tutor, due to personal reasons/mis-matches/medical reasons…etc, the lessons carried out by the tutor will generally still have to be paid for. However, Catalyst Tutors will consider these reasons on a case-by-case basis to determine if full payment by the client for the lessons conducted are required. By acceptance of these Terms & Conditions, you agree to respect and adhere to the final decisions made by Catalyst Tutors on these matters.

Last Minute Cancellations & Postponement Of First Lesson

If a postponement or cancellation of the first lesson is required, the client is required to inform Catalyst Tutors or the tutor 4 hours in advance. If this condition is not met, clients are liable to pay for 50% of the 1st lesson fees in compensation of the tutor’s time & transport costs, and the service rendered by Catalyst Tutors. This amount will be split 50% between Catalyst Tutors and the tutor. Catalyst Tutors understands that cancellations could occur due to last minute emergencies, and these will be considered on a case-by-case basis.

Late Payment Charges

Catalyst Tutors reserves the right to impose a late-payment fee for overdue fees of 1 month or more. The late-payment fees after 1 month will be $50 per 2 weeks (14 Days) of overdue payment after the 1st month of grace period. Other administrative fees may also be charged depending on the resources/time taken to recover the debt. This will be judged on a case-by-case basis.

Example:
Mrs Lee hired a tutor from Catalyst Tutors on the 13th January 2025, at $50/Hour, 2 Hours, Once A Week. She was due to pay the 1st 2 lesson fees of $200 upon completion of the 2nd lesson (20th January 2025), however she failed to make payment. After repeated reminders within a 1 month grace-period, Mrs Lee did not make payment on the 20th February 2025.

As the payment was not received within 1 month, Catalyst Tutors will begin to impose late-payment charges from the 21st of February onwards, of $50 per 2 weeks period. On the 20th March, Mrs Lee finally decided to make payment, however her total charges now are $250 instead of the $150 initially owed as 2 blocks of late-payment fees ($100) have been imposed.

Catalyst Tutors also reserves the right to file with the Small Claims Tribunal or take legal action for any debt deemed necessary. As a general guide-line, Catalyst Tutors will file with the Small Claims Tribunal if the sum is not received within 3 months of payment, but may also choose to do so at an earlier date if the debt is deemed to be unrecoverable without legal means. The late payment charges will continue to be imposed for every 2 weeks of no payment till the final order of the court is given.

Qualifications & Authentication of Tutor Profiles/Documents

Clients reserve the right to request for the Educational Certifications of our tutors to authenticate the qualifications and credibility of the tutor. Catalyst Tutors will request these documents on the client’s behalf and forward them to the client should the tutor be agreeable to sharing their personal documents.

However, Catalyst Tutors is not liable for falsehoods or untruths provided by tutors in their tutoring applications. Do understand that it is not administratively or logically possible for a tuition agency to verify each piece of information provided by tutors in their tutoring profile. Nevertheless, Catalyst Tutors has its own internal systems of vetting and filtering which eliminates most of these cases of falsehoods. Rest assured that tutors who provide dishonest information are very rare and we have our own internal systems in place to conduct the necessary due diligence to our best efforts possible.

In the case whereby a client has discovered a fraud tutor, please kindly inform Catalyst Tutors and we will assist you in making a police report regarding the fraud.

Tuition Rates And Schedule

The schedule of the tuition is open to rearrangement with the tutor directly after the first lesson has been carried out. Future tuition rates may also be renegotiated when the student has moved on to a higher academic level.

Location Of Tuition

The tuition will be carried out at the location provided by the client unless otherwise arranged or specified.

Collusion & Fraud

Any attempts to avoid the commission payable to Catalyst Tutors (in any form) is considered an illegal act. Our company strictly does not tolerate such fraudulent and unethical actions. A police report will be made immediately without hesitation, and civil actions will be commenced to recover the lost monies from the fraudulent actions.

Quality Of Service

Catalyst Tutors does not provide any guarantee that the tutoring services offered will results in an improvement of academic grades. Catalyst Tutors will however strive to provide the best and most suitable tutor possible which falls within the client’s requests and budget. Once lessons have been carried out, clients are liable to pay tuition fees for lessons attended by the student, regardless of how satisfactory the client deems the lessons to be. The tutoring services however may be cancelled at any time if deemed unsatisfactory by the client. Clients may provide us with feedback with regards to the tutoring experience, and it will be greatly appreciated by Catalyst Tutors.

Disclaimer

Catalyst Tutors will put in the utmost effort to create the most suitable match between clients and tutors. In the case of a conflict, Catalyst Tutors will step in to resolve conflicts if necessary, but will not hold any responsibility for the actions of either party. Catalyst Tutors will hold no legal liability for issues and disputes which may arise. Catalyst Tutors reserves the right to withhold information and terminate or deny services to any party, unless legally instructed.

Amendment to Terms & Conditions

Catalyst Tutors reserves the right to amend our Terms & Conditions at any time without prior notice to our clients.