Terms and Conditions
Consent on Collection, Usage & Disclosure of Personal Data
By registering as a tutor with Catalyst Tutors, you agree that Catalyst Tutors may collect, use and disclose your personal data obtained by our organisation for the following purposes in accordance with the Personal Data Protection Act 2012.
(a) to receive available tuition assignments via any mode of telecommunication (not limited to WhatsApp, SMS, Telegram, Email)
(b) to be provided to the respective client upon confirmation of a tuition lesson
(c) to receive tutor-related marketing messages via e-mail or messaging platforms (not limited to WhatsApp, SMS, Telegram, Email)
If you would like to withdraw your consent to the collection of this data at any given point of time, do drop us an email at info@catalysttutors.com.sg or WhatsApp at +65 8963 8281.
Acceptance of Terms and Conditions
By registering as a tutor with Catalyst Tutors, or accepting a tuition assignment from Catalyst Tutors, you accept the Terms and Conditions listed below with regards to the tuition matching service provided. The engagement is formalized when a Confirmation Note has been sent to you via WhatsApp/SMS/Email, or/and when you have conducted the first tuition lesson as arranged in the respective correspondence with the client.
Registration
All tutors registering with Catalyst Tutors has to be a minimum of 16 years old and have passed their GCE “O” Levels or equivalent academic qualification.
Qualifications and Authentication of Documents
All tutors are required to provide accurate information on academic certifications and personal particulars. Clients reserve the right to request for these certifications to be presented for verification at any point of time. Tutors who attempt to deceive clients with fake qualifications and certifications will be reported to the Police.
General Terms for Lesson Conduct
All tutors should conduct themselves appropriately in a professional and ethical manner. If the conduct of the tutor is deemed as unsatisfactory, immediate action will be taken to terminate current and future assignments. Here are a list of general guidelines for tuition lessons:
- Tutors are expected to keep to the agreed rates and timeslots fixed. Any changes are to be mutually agreed by the client. If a change of timing is required, please kindly provide at least 48 hours of notice. In the case that this is not possible for example due to a sudden sickness, an MC may be requested from the client for accountability purposes.
- Tutors are expected to be aware and agreeable to the full address / location of the lessons, and have done the necessary considerations such as transport planning before accepting an assignment.
- Tutors are strictly expected to conduct lessons in their own capacity, and not send any form of representative or substitute personnel on behalf of him/her
- Tutors are expected to conduct themselves in a professional and ethical manner throughout the tenure of the tuition assignment
- Tutors are expected to practice punctuality and not to short-change any timing in tuition lessons.
- Tutors are prohibited from any physical or verbal abuse to students or parents. This will not be tolerated in any instances
- Tutors are expected to commit to the assignments for a long-term basis (unless short-term tenure is stated in the assignment details). This will be based on the general guideline of at least 3 months.
- Tutors are expected to communicate regularly with parents about the progress of the student
Any breach of these terms without a valid reason will result in a permanent mark on our records, and if necessary, a complete blacklist from all of Catalyst Tutors’ platforms.
Commitment of Tutoring Period
Unless otherwise stated, Tutors are expected to commit to the assignment for a long term basis. (a general guideline of at least 3 months) If you are unable to fulfill the commitment reasons due to the special reasons or circumstances, you are required to inform Catalyst Tutors to avoid any misunderstanding and prevent blacklisting for future assignments.
After the 1st conducted lesson, the tutor is also expected to make arrangements directly with the client for the 2nd lesson and beyond. Any personal, payment or cancellation terms should also be clearly made known to the client after the 1st conducted lesson.
Commission and Payment of Tutor Fees
A confirmation note & invoice will be sent upon the successful confirmation of each tuition assignment. Upon completion of the 1st 2 weeks of lessons, clients are required to make the payment for the 1st 2 weeks fees to Catalyst Tutors. Future payments may be made directly to the tutor. In the case whereby the client is unwilling or unable to transfer Catalyst Tutors the 50% commission, we will require the tutor to collect it on our behalf, and make the transfer to Catalyst Tutors at the soonest time possible.
Commission Amount
Catalyst Tutors collects a one-time commission of the first 2 weeks of lessons from its tutors. The commission will be collected directly from the client and there will be no further action on the tutor’s part. If there are any additional tuition services to be added during the 1st month, e.g. tuition for student’s siblings or addition of subjects, this is to be made known to Catalyst Tutors and will also be due for commission.
Short-term Assignments
Assignments which span 11 weeks and less are considered Short-Term Assignments by Catalyst Tutors & the industry standard. The general commission taken will be 25% of the Total Lesson Fees, subjected to a cap based on the total lessons conducted.
Tier 1: Total 16 Lessons & Less -> Capped at 2 Lessons Commission
Tier 2: Total 17 to 24 Lessons -> Capped at 3 Lessons Commission
Tier 3: Total 25 Lessons & More -> Capped at 4 Lessons Commission
Tutors are strongly encouraged to take into consideration the commission deducted whilst quoting their rates during assignment application. Catalyst Tutors will state in the assignment details whether the assignment is deemed as a Short-Term Assignment.
Any assignment which is not stated as a Short-Term Assignment by us is deemed to be a Long-Term Assignment by default. Tutors should not make their own conclusions whether an assignment is considered a Short-Term or Long-Term Assignment. This will be solely decided by Catalyst Tutors, and will be clearly communicated to the tutor before any assignment confirmation.
Long-Term Assignments that are terminated for any reason (e.g. unsuitability, location, personal reasons) are NOT considered as Short-Term Assignments.
In general, Catalyst Tutors will collect the short-term commission first based on the original request by the client. Any refunds/top-up of commission due to a change in total number of lessons conducted will be processed after all lessons have been completed and the Short-Term Assignment is deemed as concluded. Tutors are highly encouraged to keep a clear record of all lessons conducted, acknowledged by the client/student.
In the case of any discontinuations for Short-Term Assignments, Catalyst Tutors will collect 25% of the total lesson fees (subjected to the above tier caps) and the tutor will receive 75% of the total lesson fees. However in the case whereby a tutor decides to cancel the assignment completely without a valid or legitimate reason, he/she may not be entitled to any tuition fees for the lessons conducted. Catalyst Tutors reserves the right to bill the tutor for 25% of the intended total lesson fees as its rightful share for the matching service provided. This will be assessed on a case-by-case basis, and any decision made by Catalyst Tutors on the outcome of the case is final.
Tutor Cancellation
The client has the right to request for a change in tutor at any point of time. In such a scenario, if the tuition is cancelled or changed within the first 4 weeks of lessons by the client, Catalyst Tutors will only collect 50% of the tuition rates involved. The remainder 50% will be paid directly to the tutor.
There are cases whereby the tutor will not be entitled to their share of 50% of the fees, including but not limiteed to the following scenarios:
1. Cancellation of assignment from tutor’s end
2. Failure to carry out the tuition lesson to a reasonable standard
3. Falsehood or incaccuracy about information provided in tutoring profile
4. Unable to provide supporting documents for information listed in tutoring profile (E.g. Academic Certs)
Catalyst Tutors will look at the facts & circumstances surrounding each particular case in a detailed manner, considering the interests of all parties involved. As the coordinating agency, Catalyst Tutors reserves the right to make the final decision on the outcome of the case at hand.
Tuition Rates
The tuition rates agreed on should not be changed after the lesson confirmation. Nevertheless, if the tutor decides to increase the tuition rate subsequently after the student has advanced in his academic level, the tutor may do so.
Length of Commitment, Lessons postponement and Last Minute Cancellations
Once confirmation has been received from the tutor via any form of communication (SMS, Whatsapp, Email, Phone call), the tutor is expected to complete at least 4 weeks of lessons. Irresponsible behaviour will result in a black-list for future tuition assignments.
If a postponement is necessary, the tutor is required to kindly inform the client 2 days in advance. If it is due to a sudden sickness, an MC may be required to be produced to the client.
Tutors are allowed to reschedule lessons only if there is a mutual agreement with the client.
For last-minute cancellations on the 1st arranged lesson, if a client cancels in less than 2 hours before the designated tuition timing, they will be liable to paying 50% of the lesson fees as a charge for the tutor’s transport cost and time.
For last-minute cancellations on 2nd arranged lesson and beyond, the tutor is to make known to the client on their personal cancellation policies beforehand and seek any recourse directly with them. This will not be within the agency’s purview.
Location of Lessons
Tuition lessons will be conducted at the designated address listed in the assignment.
Collusion & Fraud
Any attempts to avoid the commission payable to Catalyst Tutors (in any form) is considered an illegal act. Our company strictly does not tolerate such fraudulent and unethical actions. A police report will be made immediately without hesitation, and civil actions will be commenced to recover the lost monies from the fraudulent actions.
Disclaimer
Catalyst Tutors reserves the right to amend the Terms and Conditions at any time without prior notice.